# Using Otto

> The product half of Otto Academy: how a collections firm runs the process described in Collections 101 inside Otto. Access requires a passphrase from your firm.

- Source: https://academy.ottoforfirms.com/using-otto/
- Publisher: Otto — https://ottoforfirms.com
- Updated: 2026-07-30

How the same process runs inside Otto — the work queue, what enforcement means before an action rather than after it, and where the audit file comes from.

3 lessons · about 35 minutes · passphrase required

> **Passphrase required.** This section covers our software rather than the industry, so it is the only part of the Academy behind a passphrase. Everything about how collections works stays open. There is no account to create.

## Using Otto

Three short lessons, for firms running Otto.

- The work queue — Where your day starts, how accounts get into it, and what the suppressions are doing before you see anything. (12 min)
- Rules before actions — What it means for a client rule to run before an action is taken rather than in next month's report. (12 min)
- The audit file — What gets written as the work happens, and how a client audit request is answered from it. (11 min)

## About Otto

Otto publishes this reference and builds the software underneath it: case management for US creditor-side collections law firms, where a client's written rules run before an action is taken rather than in next month's report.

- [Talk to us](https://ottoforfirms.com/#/contact)
- [See what it costs](https://ottoforfirms.com/#/pricing)

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This is an informational reference, not legal advice, and using it creates no attorney-client relationship. Limitations periods turn on facts this page cannot know — which state's law governs, the contract type, when the claim accrued, and whether anything tolled or revived it. Confirm against the primary source and your own counsel before acting.